Busy control rooms don't lose time on big problems — they lose it on a thousand small ones. A dispatcher edits a booking another dispatcher is already changing. A new operator can't remember which menu hides the saved report. A night-shift controller squints at a white screen at 3am. This release is about all of those small frictions.
GridX Dispatcher has shipped a wave of workflow and experience upgrades, and — importantly — every new capability is an add-on your platform administrator can grant per tenant. You decide which operators get which tools.
Live Collaboration & Presence
Open a booking, driver, vehicle, or contract and you now see who else is viewing it right now, live. Overlapping avatars ("3 people viewing") update over a WebSocket the moment a colleague opens or leaves the same record.
For multi-dispatcher teams this quietly removes a whole class of mistakes — two people reassigning the same job, or overwriting each other's notes — because everyone can see when a record is already in someone else's hands.
Command Palette & Productivity Suite
Press Ctrl/Cmd + K anywhere to jump straight to any screen, booking, or driver — no hunting through menus. Around it sits a full productivity toolkit built for high-volume operators:
- Saved views — store the exact filter combinations you use every day and switch between them in one click.
- Compact density — shrink padding so far more rows fit on screen for power users living in the lists.
- Bulk actions & quick-filter chips — act on many bookings at once and slice lists instantly.
New starters get up to speed faster, and experienced controllers fly.
Dispatch Pro — Advanced Board
For operations teams that live on the dispatch board, Dispatch Pro adds:
- A supply-vs-demand gap forecast so you can see at a glance whether you have enough drivers online for the jobs waiting.
- Audible alerts for new jobs and SOS events — you'll hear it even when you're looking at another screen.
- A pop-out fullscreen display for a second monitor or an ops-room video wall.
Accessible by Design
Accessibility is now built in, not bolted on. Every control carries a screen-reader label, the whole app is fully keyboard-navigable with visible focus rings, there's skip-to-content, and route changes are announced for assistive technology. That helps operators meet workplace accessibility obligations without buying extra tooling.
Dark Mode & Mobile Gestures
A complete, token-based dark theme now covers every screen — ideal for night-shift control rooms and 24/7 operations. On mobile, lists gain swipe actions: swipe a booking to open or cancel it, swipe a driver to change status — real dispatch on the move, not a cut-down view.
Switch It On Per Tenant
Because each of these is an add-on, the platform owner can mix and match: give your enterprise customers the full set, keep things lean for a single-vehicle operator, or trial a capability with one tenant before rolling it out. Owners and admins always have access; everyone else gets exactly what you've enabled — and you can change it any time from the platform console.
Want to see live collaboration and the command palette in action? Start a 30-day free trial of GridX Dispatcher.