Privacy Policy

GridX (“GridX”, “we”, “us”) builds and operates business software including ClearRing, GridX Dispatcher, GridX SCM, and GridX ERP (collectively, the “Services”). This Privacy Policy explains what data we collect, why we collect it, and how we protect it. By using our website or Services you agree to the practices described here.

Information We Collect

• Account information — name, business name, email address, and phone number you provide when registering.
• Business data — content you create in the Services, such as invoices, inventory, bookings, students, employees, and accounting records.
• Usage data — log data, device information, and analytics used to operate, secure, and improve the Services.
• Communications — messages you send to our support and sales teams.

How We Use Your Information

• To provide, maintain, and improve the Services.
• To process transactions and meet regulatory obligations (for example, FBR Digital Invoice submission for ClearRing, or WTD/DVSA compliance for GridX Dispatcher).
• To provide customer support and respond to your requests.
• To detect, prevent, and address security incidents, fraud, and abuse.

Data Ownership & Tenancy

Your business data belongs to you. Our Services are multi-tenant and logically isolate each customer’s data. We do not sell your business data, and we do not use it to train third-party AI models.

Sharing & Disclosure

We share data only with service providers who help us operate the Services (such as cloud hosting and payment processors), with regulators where the Services require statutory submissions, or where required by law. All providers are bound by appropriate confidentiality and data-protection obligations.

Data Security

We use encryption in transit, role-based access control, audit trails, and cloud infrastructure hosted on Microsoft Azure. No method of transmission or storage is completely secure, but we work to protect your data using industry-standard safeguards.

Data Retention

We retain your data for as long as your account is active or as needed to provide the Services and meet legal, accounting, and regulatory requirements. You may request export or deletion of your data subject to those obligations.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

International Transfers

GridX serves customers in Pakistan, the United Kingdom, and other markets. Where data is transferred across borders, we apply safeguards appropriate to the destination and the applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

Contact Us

Questions about this Privacy Policy? Email us at adil@itstack.technology.