Walk-ins and booked patients stand in one line per doctor. This guide shows how to put patients on a doctor's line, move them to another doctor, and show waiting patients their token number on the lobby TV.
Click Front Desk › Scheduling › Patient Queue (/queue). Leave Queue by on Doctor and choose the doctor in the Doctor list. Each doctor has their own line, so patients never mix. Read the nine tiles at the top at a glance: In queue, Completed, No-shows and Emergencies are counts; Time to call, Avg wait and Room dwell are minutes (a dash until there is data); Room utilisation is a percentage; Auto-closed is the last tile.
Next to Counter / Room it says Not set. Press Set, choose a room (rooms come first, then departments), and press Save. The row now shows your counter, for example 101, with a Change link.
Press Add walk-in at the top right. The New diagnostic session form opens: pick the patient, then press Create session. The patient appears in Waiting with a token number (token 1, then 2). Each row shows the token, the name, a Waiting badge, Walk-in, the MR number with the time added, and the blood group. Check In queue at the top: it now counts the waiting patients.
On the patient's row press the transfer button. In Transfer patient choose Doctor or Department under Transfer to, pick the target, and add an optional handover note such as "Second opinion needed on the crown". Confirm. You see Patient transferred to new queue, and the patient gets a new linked token on the other line.
Open Display board and switch to Zone mode. Type a waiting-area name, for example Main lobby, then choose the counters (the chips) to include. Each chip adds a counter card, and the card shows the counter label you set in Step 2. Press Save zone: Wallboard zone saved.
On the TV open the wallboard address you were given. Patients see the hospital and zone at the top left, Please wait for your token at the top right, Now calling with the token and counter, and Next up with token numbers only, never patient names.
| Mistake | What you see | Fix |
|---|---|---|
| Counter / Room left unset | The TV and the zone card have no counter label | Press Set in Step 2 and save a room |
| Patient waits in Blocked, payment | They cannot be called | Complete the reception payment, then call next |
| Zone board shows nothing | The page asks you to select counters | Choose at least one counter chip and name the zone |
| Item | Meaning |
|---|---|
| Token | The number a patient waits for; each doctor's line has its own numbers |
| Call next (N) | Calls the next waiting patient |
| Transfer | Moves a patient to another doctor or department with a new linked ticket |
| Zone | One screen showing several counters for one waiting area |
Why can't I call a patient who is in the Blocked, payment column? Their fee is not settled yet. Complete the reception payment, then call next.
Does the lobby TV show patient names? No. It shows token numbers only, under Now calling and Next up, which protects patient privacy in a public waiting room.
How do I move a patient to another doctor? Press the transfer button on the patient's row, choose Doctor or Department under Transfer to, pick the target and confirm. The patient gets a new linked token on the other line.
GridX HMS runs this whole workflow. See what GridX HMS does and what it costs, or browse all step-by-step guides.