You will open the audit log, narrow it by action, person, date or booking number, open one entry to see the values before and after, export the result to CSV and handle the system alerts. You need this when a booking, a role or a setting changed and you must know who did it and when.
Go to Admin > Audit Log. The subtitle tells you how many entries the company has. Each row shows the date and time, the user (name and email, or System), an action chip such as UPDATE or CONFIG CHANGE, the area, the record and a short sentence under Details. Entries come 30 to a page, newest first.
Open Filter by action and choose one of Create, Update, Delete, Login, Logout, Export, Import, Config Change or Permission Change. Choosing Permission Change shows only who changed access, here six entries, and the counter reads 6 matching entries. Filter by resource narrows to Bookings, Drivers, Vehicles, Contracts, Users, Roles, Zones, Settings, Rate cards or Dispatch settings. Clear filters brings the full list back.
Open Filter by user and pick a person, then set From date and To date to look at one period. The To day is included. Here Demo Operator between 28 and 29 October has 82 matching entries.
Type a booking number, a name or a user in the search box. A booking number such as BK-20261029-0102 shows its five entries: the creation and each change made to it.
Click the blue record link. The booking opens in a panel beside the log, so you can check it without losing your place. Use Open full page when you need the whole booking, and close the panel to go back.
Click a row. A panel opens on the right. What happened gives the Summary, Action, Area, By and When. What changed lists each field with its old and new value, here Alert after mins from 6 to 5. Press Escape or the close button to return.
Open Technical details for the Entry ID, Record ID, IP address, Browser and the full Details of the entry. When the entry has a record, the Source link at the bottom opens it.
Set the filters you want and click Export CSV. The file holds every entry that matches your filters (not only the page you see), with the date, user, user email, action, area, record, details and IP address in plain words. With no filter it holds the whole log.
Click the bell in the top bar. The Alerts tab lists Compliance & System alerts, for example Booking Unassigned with the booking number, and a red dot marks an unread alert. Click an alert to open the booking, or use All system alerts and Document Expiry Dashboard at the bottom. The Inbox tab holds your messages.
Choose Mark all read. The badge disappears and the popup says All caught up!. This is saved, so it stays that way after you reload.
Go to Admin > System Alerts for the full list. Filter by status (All open alerts or Unread only), by severity (Low, Medium, High, Critical) and by type, such as Booking unassigned or Cold chain breach. Click the record to open the booking in a panel, and choose Resolve when the alert is handled.
| Mistake | What you see | Fix |
|---|---|---|
| From date later than To date | An empty list | Put the earlier date in From |
| Resolving an alert by mistake | The alert leaves the open list | Check the booking first, then resolve |
| Item | Meaning / rule |
|---|---|
| Action chip | Create, Update, Delete, Login, Logout, Export, Import, Config Change, Permission Change |
| System user | A change made by the platform, not by a person |
| Red dot in the bell | An unread alert |
| Export CSV | Every entry that matches the filters |
How do I see who changed a user's role? Filter the audit log by Permission Change, then open the entry to see who did it, when, and what changed.
Can I see the IP address of a change? Yes. Open the entry and expand Technical details to see the IP address and the browser. The CSV export has it too.
How many entries are shown at a time? Thirty per page, with the total in the subtitle. Export CSV saves all matching entries.
GridX FMS runs this whole workflow. See what GridX FMS does and what it costs, or browse all step-by-step guides.